Refund policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If there is a problem with your order

If your item arrives faulty, damaged, incorrect or not as described, or your order has not arrived, email us at support@sweatlessau.com with your order number, a short description of the problem and photos if they help show the issue.

How we resolve problems

We review every request individually and reply by email. Depending on the situation and your rights under the Australian Consumer Law, the outcome may be a refund, a replacement or another appropriate remedy. When we approve a refund for a faulty, damaged or incorrect item, we will usually not ask you to send it back.